RETURNS POLICY

RETURNING YOUR PURCHASE

 

Our returns policy will last for a total period of 21 days, from date of purchase. Once this period has lapsed, we cannot offer you a refund or an exchange.

To be eligible for a return, the item must be unused and returned in it’s original condition/packaging as received.

If the item is damaged or is not in the original condition, no receipt/invoice, we will only offer an exchange or credit note.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment as soon as possible.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, then please contact your bank/card company, as it may take some time before your refund is officially processed.

If you’ve done this and you still have not received your refund yet, please contact us at wolkernite@outlook.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wolkernite@gmail.com for further instructions

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.